At Mediterra, our philosophy is to ensure that you have the best experience possible as a customer. This extends to our online store. If you are unsatisfied with any of our products for any reason, please contact us and we will do our best to try and make it right.
You can also return any unused product to us within 30 days and we will refund your money. Once we receive your package, we will refund you via the same method of payment with which you paid. You will receive the full price of your product minus any shipping fees you paid, unless of course it was our error.
How to Make a Return
Before shipping anything, contact us first so we can be sure we are expecting your package.
1 Place items you’re returning in sturdy packaging. Make sure all items are packed tightly and securely. We’re not responsible for breakage during shipment of returned items.
2 Indicate whether you would like an exchange or a refund.
3 Make a copy of your order that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.
4 Use the mailing address label below to address your return shipment.
5 Take the package to your preferred shipping location to have it delivered to us. (If you’re returning a product due to a defect or an error made by us, please contact customer service for a prepaid return label.)
6 You’ll receive an email confirming your return request. Please allow 2-3 weeks for returns to process, although, they usually don’t take that long.
- If you ordered more than 1 of a specific product, only 1 of those items may be returned opened. All other items must be in a factory sealed container. For example, ordered three boxes of the same cereal? You may return one opened, but the other two need to be sealed.
- If you’re returning 12 or more of the same items, there will be a 15% restocking fee due to inventory control and those pesky shelf life limits.
- When returning items from an order that originally qualified for free shipping, $6.99 will be deducted from your total refund if the new order value (less the return) is less than $50.
Mediterra Returns Department
92 Jackson Street
Salem, MA 01970
Still Have Questions?
If there are any questions or concerns you still have, please don't hesitate to email us at firstname.lastname@example.org or call us at (800) 228-1091.